Product Training through eLearning
Product Training is one of the most critical areas for any sales force performance as it is important to ensure customer satisfaction. It is directly linked with the sales persons' productivity and customers' perception of value and utility.
This training is for sales and marketing team to educate prospective customers during their sales process or teach new customers on how to use the product. The interesting part is the Product Training is that it is very amenable to the eLearning mode of delivery.
Sales Training Solutions
Products, they say, are a bundle of benefits and features. A well-trained sales person can project the same product in a number of ways, highlighting certain features while de-emphasizing others to suit the requirement of a prospective customer.
Product training through eLearning offers a wonderful opportunity to enrich sales training programs with simulated product presentations and product walk-through in various selling situations.
Customer Service
Customers use a product as a problem solving means. It is important that they are properly educated/trained on using the product they buy. Product training as a part of customer service is a smart move. Training through elearning can be very effective, in terms of learning and cost. The training can include various customer situations and how proper knowledge of the product can help in addressing these situations.
Business Process Training
Process training to update employees after business process changes is a must, if quality standards are to be maintained. Process training programs through eLearning effectively addresses this training need.
CommLab's Product/Process Training Solutions
With our subject matter expertise in marketing, technology and operations, combined with our track record for delivering a number of training solutions to global Fortune companies, we can address your needs too.
All you need to give us is the product manuals, promotional literature and images of your products. Of course, you also need to tell us for whom the training course should be designed for.
Our instructional designers usually adopt a 'Watch-Try-Do' approach, one of the most effective ways to demonstrating how a product works. We use various authoring tools like Captivate, Articulate and Lectora, in addition to Flash and HTML.
We have developed interactive product training eLearning courses for a variety of industries - Petroleum, Power Tools, Software, Financial Services, Metals & Minerals, Farm & Agriculture and so on.
Please click here to view our samples.
