Process Training
For efficient utilization of its workforce, every organization requires its employees to thoroughly understand and execute its business processes. These processes can vary from management processes to operational and support processes.
Process training is typically focused on improving a worker's practical skills and boosting overall productivity. CommLab India has developed several process training programs that have helped organizations address some critical issues such as:
- Increased Effectiveness
- Increased Efficiency
- Removal of Waste Activities
- Customer Satisfaction
- Adding Value
Our team of well-experienced designers including instructional designers, visual designers, and technology experts begin the process by evaluating the learner's training needs. Based on this, specific training programs were developed to help employees apply business processes suitably. CommLab India uses the best learning strategies such as scenarios and role plays that are apt for process training.
CommLab India has developed a web-based course for a leading human resources outsourcing company that offers a broad range of human resource services. It offers a comprehensive range of HR programs including employee benefits programs, payroll processing, tax filing and much more. The objective of the training programs was to effectively use the recruitment system of the company to implement a recruitment process to hire the right candidate at the right time with minimum cost. The course dealt with the recruitment process followed by Hiring Managers of the company. The learners of the course were Hiring Managers and Recruiting Business Partners (RBPs). The role of the Hiring Mangers was to decide on filling a position while following the recruitment process to hire the candidate. Recruiting Business Partners acted as a communication channel between the candidate and the Hiring Manager and helped both of them through each stage. It is the responsibility of the Hiring Manager to ensure the process is completed in a manageable time. The course required us to use an Avatar to make the course come alive. The learner would be certified on completion of the course. It needed assessments in between pages as well as an assessment in the end. To see how we addressed this, please read the complete case study here.
Download the full case study in PDF format
CommLab India has designed and developed many online courses on providing certification to managers. This particular course was on process training. The target audience was managers who needed to understand their role in the termination process. The performance goal of the course was to make managers use the process effectively and help employees leave the organization in a respectful and dignified manner. The inputs received for developing the eLearning course was far too many and disconnected mostly – there was no proper structure or links. The challenge here was to sort out all the information and
put it in a proper sequence. Another challenge was in getting managers to implement the process as well as follow the checklist in an effective manner. The client had a portal on their intranet where the data related to exiting employee needed to be filled in. However, it was not getting used by managers because of a lack of awareness and lack of procedural information on how to use it. The challenge was to develop the course in such a way that it kept the learners engaged and helped them retain the required information throughout the termination process. To see how we addressed this please read the complete case study here.
Download the full case study in PDF format
