Product Training
Effective product training can help increase performance for your sales team and your company's bottom line. CommLab India's product training solutions are designed to help the learners deliver the desired results. Our solution to Product Training is three-fold:
- Information: At the knowledge level, it deals with understanding the product, its features, benefits and uses. It also explains the working of the product. The audience can be sales team, engineers and end users of the product or equipment.
- Context: At this level, the learner is trained to use the product to map his job. For example, a sales professional learns to have a competitive edge, or engineers learn support and maintenance techniques.
- Job Aid: At this level, product training encapsulates how the result is achieved while the employee performs his job.
CommLab India has developed online courses for the world's largest producer and exporter of crude oil and the leading company in exporting natural gas. By taking this course, the learner should be able to operate the machine efficiently in a real time situation. The course focuses on recently hired junior technicians and its objective was to make the learner familiar with over 74 different machines. PDFs, paper drawings and images were provided by the client. The client required the illustrations to be realistic and wanted us to use layman's English as the user had only a basic understanding of English language. To see how we addressed this please read the complete case study here.
Download the full case study in PDF format
CommLab India designed and developed an online course for one of its Fortune clients, which provides technical expertise to its manufacturers all over the world, so that they can build safer products for their manufacturer's customers. This course was targeted at technicians in the manufacturing refrigerators and air conditioning equipment domain who were interested in honing their skills in that field. The course was designed to bring about a complete awareness on specific requirements that refrigerators and air conditioners have, apart from general requirements. The content was very dry and technical as it talked about the scope and standards for the testing of various products. The learners in the manufacturing company were new to eLearning. Keeping the learner involved and engaged with such a dull topic and keeping their motivation levels high was also quite a bit of a challenge. To see how we addressed this please read the complete case study here.
Download the full case study in PDF format
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