Robert Mager's almost simplistic adage about setting quantifiable and measurable learning outcomes is so simple, yet so powerfully logical. If used along with the other two principles of conditions (under which the performance has to be done) and criteria of acceptable performance, it becomes a cornerstone for all instructional interventions, be it classroom or eLearning.
Robert's principles always help to answer critical questions while designing training programs or developing storyboards for eLearning courses.
Some of the learning professionals have expressed their views on what they think of Mager's principles and to what extent are they used in today's world of rapid eLearning. Here are some of the responses:
In fact, I would make the case that Mager's teaching in his book, "Making Instruction Work," is especially useful in today's rapid e-learning environment. For example, consider that Mager proposed that choosing a delivery method for training has to come after the training has been designed, else the medium you choose may not be able to support the content.
Today, we most often see the delivery method chosen (i.e., e-learning) before the first objective is drafted. The unanticipated consequence of this decision can be that the training is designed to fit the medium, rather than the required objectives.
It sometimes seems as if that is the situation we have in e-learning today. The easy access to sophisticated tools for e-learning means that many people involved in learning design have no qualifications or experience in learning, but just have an ability to use the software.
That makes it apparently unnecessary to use tools like Mager's performance objectives, or for that matter any of the other elements of learning theories that have been developed and validated over the years. Instead, what we tend to see is a dump of information presented using various types of PowerPoint on steroids, relying on 'interactions' that are no more than technically sophisticated 'Press any key to continue'.
Yes, performance objectives are still vital if we are to create learning experiences that do actually help people to learn rather than providing some limited entertainment.
What I recommend (and last I checked was common for education too) is the ABCD (or ABC's) version of Audience, Behavior, Condition, and Degree (or Standard).
It is seldom that these foundational concepts in how we learn effectively become passé because they are foundational! They lay the groundwork that we continue to improve on or use effectively.
Design solutions to close gaps between existing and desired performance addressing the work, the worker and the workplace as an entire system, employing best practices in instruction, process improvement, project management and performance management.
And in terms of sensitivity, you can break this into clear behaviors and skills and you do not even have to be "sensitive" to actively listen, skillfully use open ended and closed ended questions to glean information, skillfully recognize successful behaviors and activities in others, all skills (among many) that must be orchestrated to show leadership or expert "sensitivity". There are also many, many ways to weave affective domains into learning sequences. Therapy infers aberration and wellness infers fitness. This "training" is also performance based and must be under the auspices of an EAP and a good gym!
What is ironic though is a well defined Mager objective can provide the rarely achieved level 4 Kirkpatrick form of evaluation. When level 4 Kirkpatrick is achieved, there is a clear definition to the success of the original behavior change.
My real experience is that training professionals who lack a formal instructional design education miss out on Mager objectives and the ease with which they develop the training materials. Rather, I have seen most training use purpose statements or goal statements (such as, at the end of this course you will be able to do BLANK) as objectives. Management seems to be able to grasp these statements better than a detailed Mager objective.
My personal recipe for great behavior change initiatives combines the Dick and Carey instructional design method with Kirkpatrick's means of evaluation and Mager objective statements.
"You can write up objectives to reflect what you want to accomplish in your course." No, objectives should reflect the real world (business) requirements that are driving the need for training (if in fact training is required); they should not be drafted to reflect my existing course or my preconceived preferences for what should be in a course. Along the same lines, I reject the view that we should have two sets of objectives: "Performance" objectives and "Teaching/Learning/Course" objectives. This is a recipe for confusion. Performance objectives can and do provide laser sharp direction for what is needed from the developer, from the trainer, and from the learner.
"It wastes too much time." One well known author and conference speaker denigrates the ADDIE process and, along with objectives, would throw the whole thing out. To convince his followers, he paints a picture of those that use ADDIE and performance based methods as rigid and inflexible, resulting in unacceptably long development cycles. It is the straw man argument. I believe the ADDIE process can be flexible and more like a spiral than a straight line. Not only can the analysis part of ADDIE be "rapid" it can also save time by ensuring that the project, when done, actually accomplishes what the business requires - less tangential errors.
"Performance objectives are good for visible, hands-on types of tasks, but are less applicable to invisible or mental action types of tasks like problem-solving." This is not true for the person skilled in analysis and writing good objectives. The task analysis involved is more difficult and requires a better analyst, but ANY task is, by definition, a performance. As Mager would say, such tasks require "indicators." In addition, if broad and fuzzy goals are thrown around, Mager would say that a "goal analysis" is required.
I find that most people that deprecate Mager's focus on performance objectives have not fully read all of his materials.
All of that said, I do think that Mager's views provide a foundation upon, which others have added value, including Ruth Clark and other cognitive practitioners in the area of design and development.
I have always interpreted Kirkpatrick Level 4 as the cultural/social/organizational level of measurement. So, to effectively measure an organization's performance, one needs to understand specifics of the organization.
Let me illustrate this for you with the use of a simple contact center environment from a customer's perspective. In this environment there are three main audiences: Front line agents, resolution agents, and management. As a group, the overall targeted behavior is to provide white-glove service. However, each group has differing conditions under which they can provide white-glove service. The front line agents have the least amount of authority, while authority increases for resolution agents, and is unlimited for management. And finally, the degree of performance increases as the role increases in complexity - management is expected to perform significantly better than front line agents.
Bringing this back around to Mager- say a training program is launched for the whole of the contact center. Because of the three audiences, which perform with varying conditions and expectations, the training cannot be a one-shot solution; a more complex solution is required. After the training occurs, management will want to know the overall impact the training had on their operation. If the impact is anything less than the target, management will want to know what failed. Because specifics were defined in the Mager objectives, learning professional can analyze performance scores (Kirkpatrick Level 3) and identify the weak spot within the organization, which can be resolved through subsequent reinforcement (or other approach).
I hope this provides clarity on how I connect Mager objectives to Kirkpatrick evaluation and measurement.
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