Workplace Safety and Environmental Training for a Process Engineering Company

About Our Client

workplace-safety-and-environmental Our client is a leading industrial technology solution provider for the food processing industry and other industrial manufacturing equipment needs. The company strives to serve billions of people who use their technologies and solutions every day to satisfy their basic needs for food, communication or mobility.

The company holds prime market positions globally in various verticals, especially mechanical engineering, thermal process engineering and food processing methods.

At present, the company has over 11,000 employees and operates in over 140 countries.

workplace-safety-and-environmental

About Our Client

Our client is a leading industrial technology solution provider for the food processing industry and other industrial manufacturing equipment needs. The company strives to serve billions of people who use their technologies and solutions every day to satisfy their basic needs for food, communication or mobility.
The company holds prime market positions globally in various verticals, especially mechanical engineering, thermal process engineering and food processing methods.
At present, the company has over 11,000 employees and operates in over 140 countries.

Requirements and Challenges

Our client’s work environment is risk-prone, which requires employees to adhere to stipulated instructions for each manufacturing process unit to avoid safety hazards and accidents. The company is also required to train its clients, contractors and visitors on the safety aspects of the facility that they will have access to.
Our client used classroom sessions to train employees and handed over pocket safety manuals to facility visitors. They were looking for an eLearning partner to help them digitize the health and safety program for their Indian facility.

Requirements

The client wanted to achieve the following through digital learning:
  • Cover 3 important aspects: Environment, Safety – the main focus, Health
  • Train employees, contractors and visitors on facility-specific safety requirements
  • Train employees on in-depth, comprehensive safety aspects pertaining to the manufacturing facility they work in
  • Train external parties on the office layout, safety aspects and evacuation plan through a kiosk machine at the security or online, via their mobile devices
  • Upon completion of training, external parties were to receive certificates and a valid entry permit to the facility

Challenges

The main challenges in developing the training were:
  • Multiple roles and functions
  • Keeping the course aligned to real-life scenarios relevant to the specific facility
  • Making the mandatory compliance course engaging and interactive for effective retention and application

Our Solution

CommLab recommended 3 different eLearning modules – one for each set of users, i.e., employees, contractors and visitors, to meet the client’s requirements. Since the main challenge was to ensure the course was relatable and relevant to the actual facility, our team visited the company’s premises and also walked through the facilities to understand the safety aspects and incident-prone areas. We also captured photographs that would be later included in the course.
We also suggested a separate LMS to host the health and safety course for external parties, enabling easy management and tracking and automatic issuance of certificates and entry permit.

Our Instructional Approach

To provide user-specific training, each eLearning module dealt with health and safety norms pertaining to the facility that each set of users will have access to. Since some of the safety requirements were common (applicable to all users), they were included in each module.
  • Learners were first polled on their role, and then channeled into role-specific eLearning covering relevant requirements. The eLearning started with a video message from management, highlighting the importance of individual and workplace safety.
  • The eLearning module for employees was 1.5 hours, covering in-depth information.
  • The eLearning modules for clients, contractors and visitors were 30 minutes each, covering basic to necessary information.
  • All eLearning modules covered safety awareness, familiarity with hazardous situations and steps required to handle them efficiently.
  • For clients, contractors and visitors, we designed a map-like feature of the premises to guide them on where to go in case of emergencies.
  • To ensure active participation from learners, we included interesting interactivities coupled with imagery.
  • At the end, user-specific assessment questions were randomly pulled from a pool of questions.
  • All courses were developed in Articulate Storyline.
Clients, Contractors and Visitors had to successfully complete the course to get certified for valid entry.

Deliverables

3 user-specific
eLearning modules

Our LMS, Effectus,
with client branding

Graphical Representation of the Case

Developed 3 role-specific eLearning modules on Environmental Health and Safety for the employees, contractors and visitors of a Process Engineering firm in India
environmental-health
Success Mantra: Client visit to understand safety aspects and incident-prone areas before developing the courses.

Result

The training was well received by internal employees and external parties. A total of 218 users successfully completed the eLearning course in just a few days after launch.
Our instructional approach helped our client achieve the following:
  • Train their 3 sets of users effectively, according to their job role and facility access.
  • An automated certification system that could issue entry permits to external parties.

Client Testimonial

Our experience with CommLab India has been very good and they are very supportive. They have demonstrated commitment and team work. They are easily approachable in case of any issues, they take our feedback and concerns and come out with simple and straight solutions.

Together they strive to achieve the goal and are very supportive.