Are your user registrations disappointing? And even among those you did register, barely 30% actually complete the courses? If your answers to these questions is a 'yes', you are not alone. Many training managers, stakeholders or SMEs are quite disappointed with the response to the online courses hosted on their Learning Management System (LMS). So much so, that they have to answer tough questions from the management about the prudence in making the investment on the LMS as well as the courses.
It may surprise you to know that very often the LMS or the courses as such are not the culprits. It is the way LMS is managed or administered that could be the reason for poor response to eLearning courses. CommLab's team provides LMS support to one if its clients and they analyzed some of the typical reasons for low registrations to courses on the LMS. Let me share them with you.
What are the typical support requests from users? They are usually very simple login issues where users
All these issues are very minor and an administrator can resolve them in a matter of minutes…provided there is a dedicated administrator who responds to these queries on time. Unfortunately, administrators are also responsible for other activities in the organization and very often LMS administration is not their primary responsibility. As a result, what happens is that users get frustrated on not receiving an immediate response to their queries and gradually lose interest in pursuing it. Therefore, it is important that users get 24 x 7 support to their LMS queries.
It is for these above reasons that one needs to have a dedicated LMS administration team which can monitor, manage and maintain the Learning Management System on a day to day basis. They would provide invaluable support to learners, administrators, SMEs and managers, who will be able to carry their individual responsibilities with considerable ease.
Having established why you need a dedicated LMS administration, let me also share some of the myths that surround it.
Install it and forget it. There are lots of myths surrounding the LMS administration. One of the popular perception is that by installing an LMS and getting courses uploaded, the job is done. Unfortunately LMS installation is just the beginning of the training activity and its success depends on its efficient administration. You need to manage and maintain it on a regular basis just like any other piece of machinery. This software machinery is merely a technology platform. How you use it shapes its destiny.
It can do it all including talent management. While technically, it is possible to include talent management system in the LMS, it is not advisable. It is best to separate the two as they do serve different purposes and combining them both might do disservice to both.
Better to keep all the default features that LMS provides. Nothing can be more catastrophic than this. Each organization has unique requirements. Default features are provided for generic purposes as one does not know which ones are relevant to a particular organization. There is no need to enable or purchase all the features provided by the LMS. Internal training team and stakeholders need to be involved right from the time of LMS negotiations to chalk out a configuration that best caters to your organizational needs.
Internal team can squeeze in some time to handle LMS chores. This is another popular misconception. Unless you have a dedicated internal team which can exclusively devote time for LMS management, you will not be able to flesh out the investment made. If it is not possible to involve or engage a dedicated team internally, it is best to hire external vendors who are experts in providing such a service.
Here is an infographic that depicts this lucidly.
Our Director, technology has prepared a video where he shares information about different levels of support that can be provided to users of LMS. Check out the video below.
As you have seen, LMS administration plays a crucial role in the success of LMS investment and training initiatives in the organization. Therefore, it is important for organizations to ensure they have a dedicated team to look after its functions on a day to day basis. In the absence of such as resource, they could consider hiring external vendors to fill in the vacuum, so that work does not suffer. Hope you find this article informative. Do share your views.
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