Our client is a leading US research-based biopharmaceutical company that conducts research to discover innovative medicines for unmet medical needs of patients living with life-threatening diseases around the world. The company partners with science, academia, business, and local communities to enhance its ability to develop innovative medicines and deliver them to people as efficiently as possible.
The company’s portfolio of products includes treatments for HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases, and cardiovascular conditions. The company has a number of firsts to its credit, including complete treatment regimens for HIV infection and the first oral antiretroviral pill.
Today, the company is one of the world’s largest biopharmaceutical companies, with more than 10,000 employees across six continents.
Biopharmaceutical research has a highly regulated environment with the need for documenting all research data according to industry standards that follow stringent approval processes. The company was using a regulatory document management system (RDMS), but growing organizational needs and regulatory demands necessitated a new and more sophisticated RDMS that would work seamlessly online for a global user base.
While the new system was being customized and UAT conducted, our client wanted to simultaneously (from day 1) equip end-users to start using the system based on their user roles. They wanted to a training partner that could:
The main challenges in developing the training were the dynamic nature of the system (that was still being reviewed, tested and updated), multiple roles and functions, global spread of employees, and a fixed go-live date before which all training formats had to be ready.
In order to give learners the flexibility to learn in their preferred format, we developed a blended framework comprising of ILT sessions and standalone eLearning, followed by a common online assessment program. Irrespective of the format, every learner had to successfully complete the assessment (post eLearning) or the classroom exercises (if ILT) to be certified to use the system.
All training material was designed to capture the execution of tasks pertaining to each user role. Irrespective of the role, they had to complete certain common training programs that dealt with basic navigation and system usage.
Developed a blended learning solution for Regulatory Document Management System (RDMS) software training for a US biopharmaceutical company.
The learners were free to learn as they liked – through classroom sessions, eLearning and quick reference guides.
Success Mantra: 2 face-to-face meetings and more than 50 project calls with the client to achieve on time, within budget project success.