Rapid eLearning Solutions to Fast-Track Employee Learning
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100% Completion Rates of Role-based Software Training for a Biopharma Major
employees trained
software usage
months roll out time
CommLab India helped its client roll out software training by go-live date. See how we can help you meet your deadlines.
Our Client
A leading US research-based biopharmaceutical company that discovers, develops, and commercializes innovative medicines for the unmet medical needs of patients living with life-threatening diseases. Has 14,400+ employees with operations in more than 35 countries.
After working with us on a few projects, they awarded us this software training roll out because we offered a customized blended learning solution.
The Requirement
Biopharmaceutical research needs research data to be documented in compliance with stringent industry standards and approval processes. Growing organizational needs and regulatory demands made it necessary for our client to shift from their old RDMS (regulatory document management system) to a more sophisticated one that would work seamlessly for their global user base.
They were seeking a training partner to help in the development and delivery of an effective ‘role-based, blended learning’ training program that would demonstrate, educate, test, evaluate, and allow for end-user adoption of the new RDMS.
Key Challenges
The system itself was still being reviewed, tested, and updated. End-users in 4 roles – spread globally – had to trained by the fixed go-live date.
The client wanted to utilize the time when the new system was being customized and tested to train end-users on using it. They also wanted to offer learners:
- The flexibility to learn in their preferred format – instructor-led classroom training, through Webex sessions, OR eLearning
- The opportunity to practice using the system in a risk-free environment before it went ‘live’
- Just in time (JIT) performance support while they use the system to execute their tasks
Our Solution
The blended approach meant that CommLab India needed to develop material for onsite classroom training, WebEx sessions, standalone eLearning modules, and performance support – for four user roles.
Our blended learning solution included:
- Different formats – ILT (face-to-face or Webex sessions) and eLearning
- Simulations to enable learners to practice using the system
- QRGs (quick reference guides) as JIT support while using the system
Since the training assets had to be developed along with the software’s customization, we shadowed the technical team – documented changes and developed the training material.
How it all Worked
The blended framework gave learners the freedom to opt for instructor-led classroom training, Webex sessions, or eLearning modules. After completing the required training, learners could practice using the software in a live training environment.
Whatever the format of training, it was followed by an online assessment, on the successful completion of which the learner was certified to use the system.
The instructor-led training was delivered by a trainer from CommLab India who travelled to the US. This included face-to-face sessions in onsite classrooms and WebEx sessions (classroom training decks, instructor guides, participant guides).
eLearning modules were developed in Articulate Storyline. They applied the ‘watch-try’ approach where learners were first shown how to perform tasks, and then were allowed to try to do the task with appropriate help.
Whatever the format learners opted for, they had to score a minimum of 90% in the final quiz at the end to become certified system users.
Online QRGs were designed as individual PDFs that provided step-by-step processes of each task with screenshots and explanations.
The Results
The team that worked on this project included a dedicated project manager, 4 instructional designers, 1 visual designer, 8 courseware developers, and a classroom trainer.
ILT presentations
hours of onsite training
Simulation-based eLearning courses
quick reference guides
100% of the participants completed the training successfully. All learners from the US headquarters to their satellite offices and subsidiaries in Europe and Japan were able to use the new system seamlessly from the day it was launched.