About Our Client
About Our Client
Our client is a leading US research-based biopharmaceutical company that conducts research to discover innovative medicines for unmet medical needs of patients living with life-threatening diseases around the world. The company partners with science, academia, business, and local communities to enhance its ability to develop innovative medicines and deliver them to people as efficiently as possible.
The company’s portfolio of products includes treatments for HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases, and cardiovascular conditions. The company has a number of firsts to its credit, including complete treatment regimens for HIV infection and the first oral antiretroviral pill.
Today, the company is one of the world’s largest biopharmaceutical companies, with more than 10,000 employees across six continents.
Requirements and Challenges
Biopharmaceutical research has a highly regulated environment with the need for documenting all research data according to industry standards that follow stringent approval processes. The company was using a regulatory document management system (RDMS), but growing organizational needs and regulatory demands necessitated a new and more sophisticated RDMS that would work seamlessly online for a global user base.
Requirements
While the new system was being customized and UAT conducted, our client wanted to simultaneously (from day 1) equip end-users to start using the system based on their user roles. They wanted to a training partner that could:
- Take learners from the known to the unknown
- Offer learners the flexibility to learn in their preferred format – ILT or eLearning
- Provide learners the opportunity to use the system in a risk-free environment
- Offer them JIT (just in time) performance support while using the system
Challenges
The main challenges in developing the training were the dynamic nature of the system (that was still being reviewed, tested and updated), multiple roles and functions, global spread of employees, and a fixed go-live date before which all training formats had to be ready.
Our Solution
CommLab India, in consultation with the client, decided on a blended approach to address all requirements. The approach included development of ILT material, delivery of classroom training onsite, standalone eLearning modules, and performance support in the form of quick reference guides (QRGs).
Since the major challenge in designing training was capturing the dynamic changes in the software, our development team had scheduled daily calls with the stakeholders (client and the software vendor). Every update in the software was communicated to our team, and the team used the test system credentials to login, capture, and incorporate the changes in the training program.
Instructional Approach
In order to give learners the flexibility to learn in their preferred format, we developed a blended framework comprising of ILT sessions and standalone eLearning, followed by a common online assessment program. Irrespective of the format, every learner had to successfully complete the assessment (post eLearning) or the classroom exercises (if ILT) to be certified to use the system.
- The ILT material included the facilitator PPT, facilitator guide, and student guide. The training was delivered onsite in classrooms and through WebEx sessions.
- The eLearning modules used the ‘watch-try-do’ approach where learners first watched how to perform the tasks, and then tried doing the task in a risk-free environment with appropriate help. The courses were developed using Articulate Storyline.
- The online assessment used scenarios and MCQs to assess the learners’ knowledge on the system. The user had to score a minimum of 80% to become a certified system user.
- Performance support was provided through online Quick Reference Guides (QRGs) that could be accessed any time during the execution of tasks on the system for instant help. The QRGs were individual PDFs that included the step-by-step process of a task with screenshots and detailed explanations.
All training material was designed to capture the execution of tasks pertaining to each user role. Irrespective of the role, they had to complete certain common training programs that dealt with basic navigation and system usage.
Deliverables
0
ILT presentations and 180 hours of onsite training
0
eLearning courses
0
Quick Reference Guides (QRGs)
Graphical Representation of the Case
Developed a blended learning solution for Regulatory Document Management System (RDMS) software training for a US biopharmaceutical company.
The learners were free to learn as they liked – through classroom sessions, eLearning and quick reference guides.
Execution Time: 6 Months
(Dec 2017 - May 2018)
Deliverables
5 eLearning courses
117 job aids
7 ILT session material
15 learning hours
180 hours ILT training time
Development Time: 4695 hours
Team
2 Visual Designers
1 Project Manager
1 Classroom Trainer
7 Instructional Designers
28 Courseware Developers
Success Mantra: 2 face-to-face meetings and more than 50 project calls with the client to achieve on time, within budget project success.
Result
The training was well received by the learners and showed huge completion rates. The client was ready and up for system usage as planned, from their headquarters in the US to their satellite offices and subsidiaries in Europe and Japan.
The blended training strategy helped our client provide learners with:
- The flexibility to learn in their preferred format – ILT, eLearning, or online assessment
- The opportunity to use the system in a risk-free environment – through simulations
- JIT support while using the system – through QRGs