Blended Software Training for Biopharmaceutical Company

About Our Client

software-and-systems

Our client is a leading American research-based biopharmaceutical company that discovers innovative medicines for unmet medical needs for patients living with life-threatening diseases around the world.  The company partners with science, academia, business and local communities to enhance its ability to develop innovative medicines and deliver them to people as efficiently as possible.

The company’s portfolio of products include treatments for HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases, and cardiovascular conditions. It has a number of firsts to its credit, such as complete treatment regimens for HIV infection and the first oral antiretroviral pill available to reduce the risk of acquiring HIV infection. Today the company is one of the world’s largest biopharmaceutical companies, with more than 10,000 employees across six continents.
software-and-systems

About Our Client

Our client is a leading American research-based biopharmaceutical company that discovers innovative medicines for unmet medical needs for patients living with life-threatening diseases around the world.  The company partners with science, academia, business and local communities to enhance its ability to develop innovative medicines and deliver them to people as efficiently as possible.

The company’s portfolio of products include treatments for HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases, and cardiovascular conditions. It has a number of firsts to its credit, such as complete treatment regimens for HIV infection and the first oral antiretroviral pill available to reduce the risk of acquiring HIV infection.

Today the company is one of the world’s largest biopharmaceutical companies, with more than 10,000 employees across six continents.

Requirements and Challenges

Our client works in a highly regulated environment where all its research data must be documented according to the industry standards that follow stringent approval processes. The company was using a regulatory document management system (RDMS), but the growing organizational needs and regulatory demands necessitated a new and more sophisticated RDMS that would work seamlessly online for a global user base.

Requirements

While the new system was being customized and UAT conducted, our client wanted to simultaneously equip the end users to start using the system based on their user roles, from day 1. They wanted to a training partner that could help them achieve the following:

  • Take the learners from the known to the unknown
  • Give the learners the flexibility to learn in their preferred format – ILT, eLearning
  • Give the learners the opportunity to use the system in a risk-free environment
  • Offer them JIT (just in time) performance support while using the system

Challenges

The main challenges in developing the training were the dynamic nature of the system (still being reviewed, tested and updated), multiple roles and functions, employees being spread globally and a fixed go-live date prior to which all training formats had to be ready.

Our Solution

CommLab India consulted with the client to recommend a blended approach to address all requirements. The approach included development of ILT material, delivery of classroom training onsite, standalone eLearning modules and performance support in the form of quick reference guides (QRGs).
Since the major challenge in designing training was capturing the dynamic changes in the software, our development team had scheduled daily calls with the stakeholders (client and the software vendor). Every update that was made in the software was communicated with our team and our team used test system credentials to login, capture and incorporate the changes in the training program.

Our Instructional Approach

In order to give learners the flexibility to learn in their preferred format, we developed a blended framework comprising of ILT sessions and standalone eLearning, followed by a common online assessment program. Irrespective of the format, every learner had to successfully complete the assessment (post eLearning) or the classroom exercises (if ILT) to be certified to use the system.

  • The ILT material included the facilitator PPT, facilitator guide, student guide. And the training was delivered onsite in classroom and through WebEx sessions.
  • The eLearning modules used the watch-try-do approach to help the learners first watch how to perform the tasks and then try doing it in a risk-free environment with appropriate help. The courses were developed using Articulate Storyline.
  • The online assessment used scenarios and MCQs to assess the learners’ knowledge on the system. The user had to score a minimum of 80% to become a certified system user.
  • Performance support was provided through online QRGs that can be accessed any time during the execution of tasks on the system for instant help. The QRGs were individual PDFs that included step-by-step process of a task with screenshots and detailed explanation.

All training material was designed to capture the execution of tasks pertaining to each user role. Irrespective of the role, they had to complete certain common training programs that dealt with basic navigation and system usage.

Deliverables

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ILT presentations and 180 hours of onsite training
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eLearning courses
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Quick Reference Guides (QRGs)

Graphical Representation of the Case

Developed a blended learning solution for Regulatory Document Management System (RDMS) software training for an American biopharmaceutical company. The learners were free to learn as they liked, through classroom sessions, eLearning and quick reference guides.
blended-training-for-rdms-software
Success Mantra: 2 face-to-face meetings with the client and more than 50 project calls
were held between CommLab India and the client to achieve on time, on budget project success.

Result

The training was well received by the learners and showed up huge completion rates. The client was ready and up for system usage as planned, from their headquarters in the US to their satellite offices and subsidiaries in Europe and Japan.
The blended training strategy helped our client achieve the following:
  • Give the learners the flexibility to learn in their preferred format – ILT, eLearning and online assessment
  • Give the learners the opportunity to use the system in a risk-free environment – through simulations
  • Offer them JIT support while using the system - QRGs

Client Testimonial

I went to 2 weeks of introduction and participated in the UAT last summer, but this was the first time it all started to hang together and

I began to appreciate what the new system can do. I really congratulate you on this - probably the best online training I have ever done.