We had to try something different for one of our clients, an engineering equipment manufacturer – for a product sales training for their sales reps – because:
- The content was highly technical and complex
- Each course had 2-4 SMEs to sign off on content
- The timelines were very tight with low availability of SMEs
- With multiple reviewers, consolidation of feedback could be a problem
We came up with a customer-oriented, streamlined 4-step process that took the pain out of SME reviews.
How? By using ONLINE REVIEWS!
The new streamlined process looks like this: