HELPING CUSTOMERS MAKE INFORMED DECISIONS WITH E-LEARNING
A Case Study on Customer Training for a Logistics Major
The Challenge: Develop engaging training on ‘Essentials of Logistics Operations’ to help customers improve their logistics capabilities, enhance trade opportunities, navigate customs, and improve sales.
CommLab India’s Solution: eLearning modules on ‘Logistics Operations’ that could be accessed by customers through the client’s SharePoint. The interactive elements used in the modules included:
- Puzzles based on case studies
- Learning activities
- Real-world scenarios
- Client success stories
Job-aids and resources were also provided for customers’ future reference.