The company employs more than 1,200 people and has presence in the US, Europe, and Japan.
Our client was using 3 different learning management systems to address their internal training and administrative needs:
The client discovered that their trainees who were Key Account Managers or KAMs were frequently switching between these 3 LMSs to access training resources or to navigate the training. This made the training process tedious, hindering its successful completion.
From the training management perspective, the client found it difficult to track the trainees on three LMSs. Moreover, the training was being done both at the global and local levels, and certain learners were required to take the training in a particular order. This complicated the process of tracking the training.
The client was looking for a single LMS that could:
Another challenge the client faced was transforming the existing courses from older, less-effective formats to industry-standard eLearning with appropriate interactivities.
The course comprised 11 modules for a product, each module 60 to 90 minutes long. They also wanted the content to be leveraged and updated with current information as per research and advancements related to the drug and medical condition.
Requirements for transforming the content included:
Owing to the diverse learner profile, the modules had to be available in the learners’ native languages – Italian, French, Spanish and German – in addition to English.
Based on the client’s requirements, CommLab India came up with an integrated solution that addressed both the LMS shortfalls and the need to transform existing content.
For the LMS, we proposed using our Effectus LMS which would act as a centralized platform where both global and local training could be deployed and managed. Our LMS solution included:
Our solution for transforming the content was to convert the 11 existing modules into short microlearning modules that could be accessed on any device. We analyzed the modules and identified learning objectives that would fit the microlearning approach. We added or revised elements such as appropriate interactivities, graphics, visuals and audio.
We also designed assessments for the courses using a confidence-based meter where the learner could choose either the ‘sure’ or ‘not sure’ option with regard to their answers. The ‘sure’ or ‘not sure’ choices were used to measure their level of confidence with respect to understanding the course content.
36 microlearning modules were developed in Articulate Storyline as it is conducive for multi-device compatible content.
Once the English version of the modules was approved, we translated them into the four languages with text and audio translation. We created separate versions for each language for the LMS platform.
For developing the LMS platform, our employees visited the client premises to understand their requirements. We recommended appropriate features that could be included to address their unique requirements. We also retained certain features from their existing platform that were proven to work well for their audience.
We worked with our client to develop wireframes for the LMS which were used as the basis for designing the new platform.
Content was developed in parallel with the LMS design, so that the new courses could be deployed as soon as the LMS was ready.
Success Mantra: Collaboration with the client, onsite visits, standardization, and reusable assets.