Our client is a global leader in water, hygiene, and infection prevention solutions, helping businesses succeed while protecting people and vital resources. With annual sales of $13 billion and more than 47,000 associates, they deliver comprehensive science-based solutions, data-driven insights, and world-class service to advance food safety, helps maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers throughout the world.
Recognized as a leader in the field of chemical manufacturing, they serve a wide range of industries, from food production, restaurants, hotels and hospitals to paper mills, power generation, manufacturing plants, and other businesses spanning more than 40 industries across more than 170 countries.
CommLab India’s association with the client started way back in 2015 when we did a USD 100,000 worth pilot project (an eLearning curriculum with translations) for one of their subsidiary companies. Since then, we have
been partnering with them on a regular basis, and have done around 300 eLearning projects and 280 translations till date.
The client first came to know about CommLab India through our efforts with inbound marketing. They chose to try us out as we are one of the very few eLearning vendors offering multiple services under one roof – classroom to eLearning conversion, Flash to HTML5 conversion, eLearning translations,
and LMS services.
By opting for Commlab India, they could avoid the hassle of working with multiple, local eLearning vendors who neither had the ability to handle all
their global training requirements nor the bandwidth to roll out large numbers
of courses, within timelines, and at a pricing that works!
Added to that was our expertise in most of the popular eLearning authoring
tools including Articulate, Lectora, Captivate, iSpring, and dominKnow.
It was Commlab India’s quality, responsiveness, speed of execution, and 24/7 availability that tilted the balance in our favor in the highly crowded eLearning space of corporate training.
We had started with one stakeholder in 2015. And now? We work with around 70 stakeholders from different divisions of the organization.
‘Zero safety and environmental incidents’ was the client’s goal. And they wanted everyone of their employees to be able to identify any hazard at the workplace to help achieve that goal. To this end, they wanted us to develop
and launch an eLearning course on Hazard Recognition on World Safety Day, April 28, 2022.
They were looking for a practical solution that would help provide consistent hands-on training to all employees while continuing to promote a culture of learning across the organization.
They also wanted the course to include real-life situations that would connect
with the learners and bring about the required change in behavior, and for the course to be easily accessible on all mobile devices.
By opting for translations, of course! And the fact that Commlab
could handle all their translation needs was a bonus.
After completion of the English version of the course, it was to be translated first into 18 languages. And then into 7 more languages after that.
As one of the client requirements for the course was to include examples of
real-life situations that would help learners identify hazards in their work settings, CommLab India designed the course to be highly interactive, providing situations within the course that required learners to identify hazards from displayed images.
The team that worked on the course included a dedicated project manager,
senior instructional designer, and two courseware developers.
The course was meant for employees of all departments of the organization.
To keep the content relevant for the varied type of audiences, different case studies were included, each relevant for a particular department. Learners were also free to go through other case studies that were of interest to them.
It was quite challenging working within a tight deadline and finalizing the content while aligning with the expectations of multiple SMEs and their different perspectives.
The fact that the course was meant for all the employees influenced the choice of images that would appeal to the multi-cultural global audience. It also meant the course needed to be easily accessible for all their ‘always on the move’ and ‘always on-the-job’ employees, and had to be totally responsive to enable learners to access it on their mobile devices whenever they had the time.
The authoring tool, dominKnow | ONE, was chosen after discussions with the client for course development, because of its highly responsive output, making the course easily accessible on all mobile devices.
dominKnow | ONE provides adaptive and responsive eLearning output for all devices from a single source. The tool also allows the entire team to work collaboratively to rapidly create engaging learning content. And that was very important as the course had to be launched on the World Safety Day. The DominKnow review tool also made it very easy for the 5 reviewers to review and provide feedback.
As for the challenge of training a globally disbursed and diverse workforce, translations were started in the first 18 languages as soon as the English master course was approved.
Despite the very tight deadline, CommLab India could launch the course as scheduled on the World Safety Day, April 28, 2022.
It took around 5 months to complete the entire project including translations into 25 languages.
Here are some of the client reviews on eLearning Industry.