About Our Client
Our client is a leading industrial technology solution provider for the food processing industry and other industrial manufacturing equipment needs. The company strives to serve billions of people who use their technologies and solutions every day to satisfy their basic needs for food, communication or mobility. The company holds prime market positions globally in various verticals, especially mechanical engineering, thermal process engineering and food processing. At present, the company has over 11,000 employees and operates in over 140 countries.
About Our Client
Our client is a leading industrial technology solution provider for the food processing industry and other industrial manufacturing equipment needs. The company strives to serve billions of people who use their technologies and solutions every day to satisfy their basic needs for food, communication or mobility.
The company holds prime market positions globally in various verticals, especially mechanical engineering, thermal process engineering and food processing.
At present, the company has over 11,000 employees and operates in over 140 countries.
Requirements and Challenges
Our client’s work environment is risk-prone, requiring employees to adhere to stipulated requirements for each manufacturing process unit to avoid safety hazards and accidents. The company is also required to train its clients, contractors, and visitors on the safety aspects of the facility that they will have access to.
Our client used classroom sessions to train employees in the past and provided pocket safety manuals to facility visitors. They were looking for an eLearning partner to help them digitize the health and safety program for their Indian facility.
Requirements
The client’s expectations for the digital learning:
- Cover 3 important aspects: Environment, Safety (the main focus), and Health
- Train employees, contractors, and visitors on facility-specific safety requirements
- Train employees on in-depth, comprehensive safety aspects pertaining to the manufacturing facility they work in
- Train external parties on the office layouts, safety aspects, and evacuation plans through a kiosk machine at the security or online, via their mobile devices
- External parties to receive certificates and a valid entry permit to the facility upon completion of training
Challenges
The main challenges in developing the training:
- Multiple roles and functions
- Keeping the course aligned to real-life scenarios relevant to the specific facility
- Making the mandatory compliance course engaging and interactive for effective retention and application
Our Solution
CommLab India recommended 3 different eLearning modules – one for each set of users, i.e., employees, contractors, and visitors, to meet the client requirements. Since the main challenge was to ensure the course was relatable and relevant to the actual facility, our team visited the company’s premises and also walked through the facilities to understand the safety aspects and incident-prone areas. We also captured photographs that would be included in the course.
We also suggested a separate LMS to host the health and safety course for external parties, enabling easy management and tracking and automatic issuance of certificates and entry permit.
Instructional Approach
To provide user-specific training, each eLearning module dealt with the health and safety norms pertaining to the facility that each set of users will have access to. Some of the safety requirements that were common (applicable to all users) were included in all modules.
- Learners were first asked to select their role, and then channeled into role-specific eLearning covering relevant requirements. The eLearning started with a video message from management, highlighting the importance of individual and workplace safety.
- The eLearning module for employees was 1.5 hours long, providing in-depth information.
- The eLearning modules for clients, contractors, and visitors were 30 minutes each, providing basic necessary information.
- All eLearning modules covered safety awareness, hazardous situations, and steps required to handle them efficiently.
- For clients, contractors and visitors, a virtual map of the premises was designed to guide them on where to go in case of emergencies.
- To ensure active participation from learners, interesting interactivities coupled with imagery were included.
- At the end, user-specific assessment questions were randomly pulled from a pool of questions.
- All courses were developed in Articulate Storyline.
Clients, Contractors and Visitors had to successfully complete the course to get certified for valid entry.
Deliverables
3 user-specific
eLearning modules
Our LMS, ‘Effectus’,
with client branding
Graphical Representation of the Case
Developed 3 role-specific eLearning modules on Environmental Health and Safety for the employees, contractors and visitors of a Process Engineering firm in India
Execution Time: 3 Months
Deliverables
3 modules
Development Time: 700+ hours
Team
1 Visual Designer
1 Project Manager
2 Project Leads
3 Instructional Designers
5 Courseware Developers
Success Mantra: Visit to client facility to understand safety aspects and incident-prone areas before developing the courses.
Result
The training was well received by internal employees and external parties. A total of 218 users successfully completed the eLearning course in just a few days after launch.
Our instructional approach helped our client achieve the following:
- Train 3 sets of users effectively, according to their job role and facility access.
- An automated certification system that could issue entry permits to external parties.