Blended Onboarding Program for a Contract Research Organization

About Our Client

new-hire-onboarding-and-soft-skills Our client is a contract research organization (CRO) with over 12,000 employees in 60 countries and ranks among the top 5 CROs across the globe. It is one of the world’s most renowned comprehensive drug development companies – their clinical trials have helped bring 49 of the top 50 best-selling drugs to market.

The company’s mission is to be involved in groundbreaking research to develop new and innovative medicines and make them available to patients quickly.

new-hire-onboarding-and-soft-skills

About Our Client

Our client is a contract research organization (CRO) with over 12,000 employees in 60 countries and ranks among the top 5 CROs across the globe. It is one of the world’s most renowned comprehensive drug development companies – their clinical trials have helped bring 49 of the top 50 best-selling drugs to market.
The company’s mission is to be involved in groundbreaking research to develop new and innovative medicines and make them available to patients quickly.

Requirements and Challenges

Our client made a couple of major acquisitions in the healthcare and pharmaceutical industry, which necessitated the development of a comprehensive and effective onboarding program.
Their training department structured the onboarding training in a way that the instructor-led training (ILT) program had to introduce new hires to the different functional departments in the organization such as HR, Finance, and IT, followed by the steps to access and navigate the company’s Learning Management System (LMS).
This was to be followed by content that was specific to Clinical Laboratory Services and Clinical Development Services. In addition to this, online training had to be provided to clinical data management professionals on writing effective queries and using software tools for status tracking and discrepancy management.

Requirements

Through the new training approach, our client wanted to achieve the following:
  • Cut down the time spent by new hires in instructor-led training
  • Incorporate company-specific branding in the training content
  • Deliver interesting and effective classroom training for new hires
  • Facilitate the provision of instructor and participant guides in the ILT program
  • Deliver role-specific training through eLearning that the learners can complete at their own pace

Challenges

One of the main challenges in delivering the training was meeting the aggressive timelines. Because our client had a training schedule ready for the onboarding program for their Asia center, the ILT material of 14+ hours had to be ready for rollout in a span of 6 to 7 weeks.

Because the company had undergone multiple mergers and acquisitions, there was a surplus of disconnected and legacy training content that needed to be segregated into what’s essential and what’s not.

Our Solution

CommLab India suggested a blended learning program to leverage the best of classroom training presentations and online resources for onboarding. The project included the development of ILT training material, eLearning in Articulate Storyline, as well as facilitator and participant guides.

Our Instructional Approach

The blended learning strategy made use of classroom training, eLearning, videos, job-aids, and worksheets.

Each session in the ILT included an icebreaker that ensured new hires got to interact with their peers. Short group activities made use of flipcharts and handouts to involve all the participants.
eLearning courses delivered role-specific training on tools that were required to be used by clinical data management professionals. These courses used ‘watch-try-do’ simulations that took learners through the steps of using the tool and also gave them a chance to practice working on the tool in a risk-free environment within the course.

The instructor manuals included:

  • Course agendas with suggested timelines for completion and explanation of topics covered
  • PowerPoint slide decks or SharePoint site links to material
  • Instructor notes on how to teach, and the materials necessary to deliver the session
  • End-of-chapter exercises

The participant manual included:

  • Student notes covering the PowerPoint decks
  • End-of-chapter exercises – scenario-based and/or task-based standard questions
  • Reflection journal
  • Activity handouts

Deliverables

0
ILT Session Presentations
0
eLearning Courses
0
Activity Handouts

Graphical Representation of the Case

Onboarding and skill development training with a blended approach for a global contract research organization and drug development services company
onboarding-for-new-hires
Success Mantra: Standardization (wireframes, templates and components),
close communication with SME and process adherence by both parties.

Result

The blended learning strategy helped our client in the following ways:
  • Drastically cut down the time new hires spent in classroom training
  • Gave learners the best of both worlds – classroom and online to address diverse learning styles
  • Leveraged technology for rapid upskilling of new hires, resulting in a positive learning experience

Client Testimonial

I can readily recommend the team at CommLab India for the training materials and eLearning development work that they completed for us.

The project manager did an excellent job of managing and tracking the work flow and communication between our companies, SMEs involved in the development and sign off of final products, and in guiding the CommLab team to success in meeting the desired outcomes.

The timelines were aggressive, and there were many individuals involved in creating and providing the source materials. Yet the team hit the mark, with both ILT materials and eLearning modules.

I have heard nothing but praise for the end results from our team, and am sure that CommLab will be utilized again as a vendor.