Our client is a multinational conglomerate offering services in the media and entertainment and technology sectors. It offers solutions that meet the evolving operational needs of its customers, helping them connect their business to the world.
It offers IT infrastructure, mobility, and application solutions that help businesses attain scale, security, and high performance levels. Ranked among the top Fortune 500 companies, our client has 250,000+ employees.
Our client had a repository of over 1500 Flash-based courses to train sales and service technicians on processes, policies, and products. The nature of their jobs seldom gave them time to complete eLearning courses at work, so it became necessary for training to be made accessible on demand. The company wanted a training program that could be accessed by employees on their mobile devices such as laptops, smartphones (Android and iPhone), and iPads. The courses were aimed at not only improving knowledge levels but also offering comprehensive performance support solutions to a mobile workforce.
The challenges in developing this training:
The client requested thorough testing to ensure that the courses were seamlessly accessible on multiple devices.
The strategy for each legacy course conversion was selected based on the availability of source files, complexity of topic and level of interactivity. We:
The sheer size of the project called for meticulous planning and strict adherence to timelines, checklists and quality processes.