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About Our Client
Our client is a multinational conglomerate offering services in the media and entertainment and technology sectors. It offers solutions that meet the evolving operational needs of its customers, helping them connect their business to the world.
It offers IT infrastructure, mobility, and application solutions that help businesses attain scale, security, and high performance levels. Ranked among the top Fortune 500 companies, our client has 250,000+ employees.
About Our Client
Our client is a multinational conglomerate offering services in the media and entertainment and technology sectors. It offers solutions that meet the evolving operational needs of its customers, helping them connect their business to the world.
It offers IT infrastructure, mobility, and application solutions that help businesses attain scale, security, and high performance levels. Ranked among the top Fortune 500 companies, our client has 250,000+ employees.
Requirements and Challenges
Our client had a repository of over 1500 Flash-based courses to train sales and service technicians on processes, policies, and products. The nature of their jobs seldom gave them time to complete eLearning courses at work, so it became necessary for training to be made accessible on demand. The company wanted a training program that could be accessed by employees on their mobile devices such as laptops, smartphones (Android and iPhone), and iPads. The courses were aimed at not only improving knowledge levels but also offering comprehensive performance support solutions to a mobile workforce.
The challenges in developing this training:
- More than 1500 legacy courses (created in Flash or older versions of authoring tools such as Adobe Presenter and Storyline) had to be redeveloped for HTML5
- Source files were unavailable for most of the courses
- Courses had different levels of interactivities, with the requirement for converted courses to be homogenized in terms of interactivity and design
- Each slide had to be developed for five different device-screen combinations: Desktop, iPad portrait, iPad landscape, mobile portrait, and mobile landscape
The client requested thorough testing to ensure that the courses were seamlessly accessible on multiple devices.
Our Solution
To address these challenges, we suggested a well-defined course conversion strategy using Lectora Online. We worked with the client to develop wireframes that could be applied for different screen types (e.g. assessment slides, read and acknowledge slides, non-sequential learning slides, etc.) for all devices under consideration. This level of standardization made for easy communication and reviews, and our client was ensured of on time, on budget delivery.
A robust quality assurance plan was integrated into the project, focusing on Acceptable Quality Levels. We incorporated a checklist of standards for course development and common errors to be aware of during development.
Development Approach
The strategy for each legacy course conversion was selected based on the availability of source files, complexity of topic and level of interactivity. We:
- Recorded less complex courses which did not have source files and published the final files in Lectora.
- Republished courses that were built in older versions of Lectora when the source files were available.
- Rebuilt courses that had source files developed in obsolete software. The assets were re-used and courses developed in Lectora Online.
- Redesigned from scratch courses that needed content and modification of instructional approach at a deeper level.
The sheer size of the project called for meticulous planning and strict adherence to timelines, checklists and quality processes.
Deliverables
1500+ courses developed using Lectora Online
Recorded, republished, redesigned and rebuilt
Flash-based courses
Multi-device compatible courses – accessible on desktop, laptop, iPad, iPhone, and Android
Graphical Representation of the Case
Converted a large repository of legacy courses to responsive e-learning (HTML5) that runs on multiple devices, for a
US-based telecommunications leader
US-based telecommunications leader
Success Mantra: Standardization, communication, and process adherence by both parties.
Result
Converting legacy courses to HTML5 helped our client:
- Effectively reuse the valuable training content in legacy courses
- Deliver online training programs accessible on multiple mobile devices, at any time
