A global enterprise software company and the second largest in Europe, our client provides independent and open software to enterprises, helping increase efficiencies to make real-time business decisions.
They target 9 different customer verticals including banking, retail, manufacturing, communication & media, capital markets, and governance. The company has over 4,500 employees with a presence in more than 70 countries.
The company requires their sales workforce to promote their USP to create new business opportunities. They decided to shift from the classroom and digitize their sales training to equip their workforce with dynamic selling skills to meet market demands.
The company wanted to develop eLearning curriculums on cross selling and soft skills for their sales personnel to:
Since the company was transitioning from classroom instructor-led training (ILT) to online learning, we wanted to provide a familiar learning environment to employees through an avatar-based guided learning approach.
The character (avatar) had a role similar to that of the learners to guide them through the curriculums, ensuring better connection to the eLearning content.
To ensure active participation of the learners, interactivities including ice-breaker questions and relevant imagery were included.
The courses needed to be delivered within a very short time, so we went with the iSpring Suite, a rapid eLearning authoring toolkit that incorporates interactivities, embedded quizzes, and surveys.
Success Mantra: Constant communication, weekly check-in calls,
standardization, reusability, and agile process.
The training was well received by the organization’s sales force. Our approach helped the client: